Jobs at Private Internet Acess

Jobs at Private Internet Access


Private Internet Access, the world's leading VPN service provider, is always looking for the best talent to join our team to help us in our mission to protect and preserve the world which we love.


If you are interested in joining, believe in your skills and talents, and most importantly, wish to protect the privacy of the world, please send over your resume and any other relevant information that you believe will help us in determining if you are the right fit to jobs@privateinternetaccess.com.


Thanks in advance, and we look forward to exploring the opportunity with you.








DevOps Engineer


Requirements

  • Proficiency using Ruby, unix shell, other common open source tools
  • Experience managing thousands of servers
  • Experience with Docker, RunC, LXC, Linux namespaces, or other containerization technologies is a huge plus

Compensation

  • Health/Dental/Vision after 90 days
  • Salary DOE

About the Work Environment

  • Flexible work environment
  • Relaxed work environment
  • Fun work environment
  • Awesome industry

Please provide Github link or other repository when applying with resume.


If you're interested in this position, please apply with an email to jobs@privateinternetaccess.com.






Web Developer


Requirements

  • Proficiency using HTML5/JS, Ruby, PHP, NodeJS, MySQL
  • Experience maintaining large websites with millions of unique visitors

Compensation

  • Health/Dental/Vision after 90 days
  • Salary DOE

About the Work Environment

  • Flexible work environment
  • Relaxed work environment
  • Fun work environment
  • Awesome industry

Please provide Github link or other repository when applying with resume.


If you're interested in this position, please apply with an email to jobs@privateinternetaccess.com.






Desktop Developer


Requirements

  • Proficiency using HTML5/JS and Ruby
  • Experience maintaining native applications with web technologies like JavaScript, HTML, and CSS.

Compensation

  • Health/Dental/Vision after 90 days
  • Salary DOE

About the Work Environment

  • Flexible work environment
  • Relaxed work environment
  • Fun work environment
  • Awesome industry

Please provide Github link or other repository when applying with resume.


If you're interested in this position, please apply with an email to jobs@privateinternetaccess.com.






Customer Support Supervisor


Job Description

This is an exciting opportunity to be a part of a growing tech company. The successful hire will supervise a team providing technical support to customers in the use of the Private Internet Access VPN service.

This position is located in Denver, CO and will be working from the London Trust Media office in the Denver Tech Center.


Duties and Responsibilities:

  • Provide and coordinate training as needed and ensure all staff are trained to properly execute their job responsibilities.
  • Provide input into shift scheduling, call off, and breaks to ensure proper coverage.
  • Supervise staff on shift, provide leadership and guidance and address escalations from the team.
  • Perform quality control on agent replies, and provide coaching to drive improvement and continued success.
  • Provide data for metrics as assigned and work with management and team in order to meet goals within shift.
  • Monitor and enforce all team standards and procedures across shift
  • Work with employees to provide coaching and feedback and to address any areas for improvement up to and including preparation for disciplinary action.
  • Participate in the recruiting, interviewing and hiring process for new Customer Support Tier 1 and Tier 2 staff.
  • Performs other duties as assigned.

Supervisory Responsibilities:

Assists manager in supervising employees in the Customer Support Department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Duties and Responsibilities:

  • Bachelor's degree in related field preferred
  • Available to work evening hours after 3:00pm and occasional weekends
  • A minimum of 1 year experience in customer service/technical support
  • A minimum 3 years supervisory/lead/management experience in a Customer Support or related environment.
  • Strong knowledge of customer support workflows: Refunds, Escalation, Retention, Upselling, etc.
  • Strong written and oral communication skills
  • Strong and creative problem solving skills and flexibility
  • Experience leading meetings and creating training documents
  • Experience coaching for both improvement and success
  • Technical skills related to our industry such as networking protocols and diagnostics or VPNs is a plus.

London Trust Media is an Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.